QUOTED: a Lululemon shopper on being shunned by the yoga-pant company for selling its stuff on eBay

Lululemon has a resale policy that says customers are free to do whatever they want with products after they buy them, although it also says it doesn’t “support those who acquire large volumes of our product to resell at an elevated price point.” For some strange reason, the company decided to tighten the second half of the policy, even making personal phone calls to customers who dared to resell individual items of ill-fitting clothing. (Lululemon’s notoriously strict return policy doesn’t allow returns after 14 days, with no exceptions.) After receiving hundreds of complaints, Lululemon issued the following statement to CTV: “We looked into it and realized that we had indeed gone too far, and have taken steps to fix it as quickly as possible. We are reaching out to apologize to the guests who were impacted.”