Introduction
This privacy notice is shared with you by “SJC”, which
comprises of St. Joseph Corporation, St. Joseph Printing Limited, Assembly
Digital Ltd., 1772887 Ontario Limited and all of their affiliates, subsidiaries
and related persons. This privacy notice will be updated to stay relevant to our
business, your information and otherwise remain current and responsive to
technological advancements and improvements in best practices. Please visit this
notice regularly to see the most current version of it. We prioritize privacy
and deeply value the privacy concerns of our user community. SJC is committed to
delivering exceptional quality products and services to you, creating a world
class experience as you interact with Toronto life (https://torontolife.com/).
We combine our goal of excellence with the highest levels of integrity and have
prepared this privacy notice to fully inform you of how we collect, use,
disclose and safekeep the following information.
We collect different categories of “your information” either
from third parties, by observation or when you share your information with us.
Each category of your information is used for different purposes. Here is a
summary of what is collected, how it is collected and how it is used:
- Personal information including your name, email, address, telephone
number</strong >
- How we collect it
- Forms you fill
- Applications you complete
- Questionnaires you answer
- Surveys you participate in
- Live calls or meetings with us
- How we use it
- Answering site-related questions
- Communicating with you
- Complying with regulatory requirements
- Complying with industry requirements
- Creating your client accounts
- Managing our business
- Managing your client accounts
- Promoting relevant products and services
- Providing customer service
- Providing our products and services
- Training our personnel
- Demographic information including your age, gender, income level,</strong >
occupation, language preferences, education
- How we collect it
- Forms you fill
- Applications you complete
- Questionnaires you answer
- Surveys you participate in
- Live calls or meetings with us
- How we use it
- Assessing our website use
- Answering site related questions
- Communicating with you
- Complying with regulatory requirements
- Complying with industry requirements
- Creating your client accounts
- Improving our websites
- Managing our business
- Managing your client accounts
- Promoting relevant products and services
- Providing customer service
- Providing our products and services
- Reporting on website use
- Tracking marketing initiatives
- Training our personnel
- Financial information including your banking details, credit card number,
credit information</strong >
- How we collect it
- Forms you fill
- Applications you complete
- Questionnaires you answer
- Surveys you participate in
- Live calls or meetings with us
- How we use it
- Creating your client accounts
- Managing our business
- Managing your client accounts
- Providing customer service
- Providing our products and services
- Observed activities on the website including the videos you watch, ads
you click on, articles you show an interest in by reading, clicking or
engaging,</strong >
articles or ads you block or wish not to view again
- How we collect it
- Visiting our websites
- Clicking on our content
- Spending some time on content
- Shopping around for something
- Watching a video on our site
- Visiting a site that uses cookies
- How we use it
- Assessing our website use
- Answering site related questions
- Communicating with you
- Improving our websites
- Managing our business
- Managing your client accounts
- Promoting relevant products and services
- Providing customer service
- Providing our products and services
- Reporting on website use
- Tracking marketing initiatives
- Training our personnel
- Opinions including those you share in comments
- How we collect it
- Questionnaires you answer
- Surveys you participate in
- Live calls or meetings with us
- Liking or disliking content
- Comments you post
- How we use it
- Assessing our website use
- Communicating with you
- Improving our websites
- Managing our business
- Managing your client accounts
- Promoting relevant products and services
- Providing customer service
- Providing our products and services
- Reporting on website use
- Tracking marketing initiatives
- Training our personnel
- Statistical and usage data using cookies, such as dates and times of
your</strong >
webpage visits, time spent on sites and the sites visited before and
after</strong >
an SJC website
- How we collect it
- Visiting our websites
- Clicking on our content
- Spending some time on content
- Shopping around for something
- Watching a video on our site
- Visiting a site that uses cookies
- How we use it
- Assessing our website use
- Answering site related questions
- Communicating with you
- Complying with regulatory requirements
- Complying with industry requirements
- Creating your client accounts
- Improving our websites
- Managing our business
- Managing your client accounts
- Promoting relevant products and services
- Providing customer service
- Providing our products and services
- Reporting on website use
- Tracking marketing initiatives
- Training our personnel
- Technical information including your IP address, operating system
version</strong >
and localization, type of device you have used to access the
website</strong >
- How we collect it
- Analytics tooling like Google Analytics where information available
from the user’s browser is made available to the site and associated
to the user
- How we use it
- Assessing our website use
- Answering site related questions
- Communicating with you
- Complying with regulatory requirements
- Complying with industry requirements
- Creating your client accounts
- Improving our websites
- Managing our business
- Managing your client accounts
- Promoting relevant products and services
- Providing customer service
- Providing our products and services
- Reporting on website use
- Tracking marketing initiatives
- Training our personnel
Your information may be stored outside of Canada. No matter where it is kept,
your information is stored for a time period that is the shortest one of the
following:
- As required by law;
- As long as we need your information to provide our products or services; or
- One year of you having no engagement with SJC, meaning no subscriptions,
visits to our sites or social media or otherwise interacting with any of our
brands.
We then destroy copies that we have of your information.
At SJC, we have role-based access to your information, on a need-to-know basis.
For example, the following groups of employees have access to your information
when they need to access it:
- Finance department, for example for the purpose of billing and processing
payments from you
- Customer service department, to set up, manage and communicate with you
about your account
- Marketing department, for promoting products and services that you would be
interested in
- Sales department, for sharing questionnaires or other products and services
- Engineering department, in the course of maintaining system and data
infrastructure
We may disclose your information to third parties from time to time, including
where:
- You consent to the disclosure for reasons shared with you at the time you
consented;
- A third party is processing your information on our behalf, so they can
complete the processing; and
- Third parties to the extent we have a legal obligation to do so.
We may share your information with third parties when we believe that doing so
would be valuable to our customers. Categories of third parties and examples of
companies that fall into those categories would include the following:
- Ad Network | e.g. Meta Ads, Google Ads
- Business Communication & Collaboration Tool | e.g.
Gmail, Slack
- Credit Reporting Agencies | e.g. Dun & Bradstreet
- Data Analytics Provider | e.g. Google Analytics
- Data Storage Service Provider | e.g. Google Drive, AWS,
Cloudflare
- eCommerce | e.g. Amazon
- Finance and Accounting Tool | e.g. NetSuite
- Financial Institutions | e.g. BMO Bank of Montreal
- Government Entity | e.g. CRA, IRS, State Franchise Tax
Board
- Hosting Services Provider | e.g. AWS, Cloudflare
- Marketing and Promotional Service Providers | e.g. Campaign
Monitor, Sailthru
- Product Engineering and Design Tool | e.g. Jira, Github
- Product Infrastructure Tool | e.g. Datadog
- Sales and Marketing Tool | e.g. Hubspot, Salesforce
- Social Network | e.g. Facebook, X, YouTube
We make a conscious effort to safeguard your information, by using industry
standard technical, physical and administrative controls. Your information is
located in physically locked premises. They are within technological
environments that are protected by the latest firewall and cyber protective
technology. We also adopt stringent data security policies that are designed to
minimize the risk of breaches related to your information. We continually train
our staff on standard information technology tools and risks to minimize the
risks associated with your information, which could include threats from bad
actors and similar cyber attackers. We are committed to investing in our
physical and technological infrastructure continuously to create a safe
environment for your information.
You have many rights under applicable laws in your place of residence, these may
include the following:
- Access: Request a copy of your information.
- Correct: Ask us to correct or complete errors or omissions
in your information.
- Delete: Ask that we delete your information.
- No Automated Decision Making: Where a decision results in a
legal impact on you, which is significant, you have the right not to be
subject to an automated decision-making process based on your information.
- Opt In for Sensitive Data: Give us specific consent to use
your information that is considered sensitive data, for example your health
information.
- Opt Out of Processing: Request we do not process your
information.
- Portability: Request your information for reuse for your
own purposes.
- Private Action: Taking other action regarding your
information based on the applicable laws.
- Withdraw Consent: If you have opted into sharing your
information with us, you are able to change your mind and opt-out at a
future date by contacting our Privacy Officer.
Please keep in mind that opting out of processing or otherwise limiting or
withdrawing your consent to use, share or disclose your information may result
in our inability to provide you with the SJC products or services that you were
enjoying before.
How can I request that my data be deleted?
To have your data deleted, please submit a request by contacting our Privacy
Offices as directed at the end of this notice. To ensure we can identify you,
please share your full name, email address and optionally your IP address.
If for some legal reason we cannot provide you with access to your information,
we will provide you with the reasoning for this restriction. Some examples of
these legal restrictions on access include information that:
- refers to other individuals
- is sensitive due to security reasons
- is subject to lawyer-client privilege
- is proprietary to other persons
- is requested by someone that cannot verify their identity as being you
Any request to exercise one of your rights will be processed either within
thirty (30) days or in a shorter time if that is what is expected of us by law.
We take our responsibilities with respect to your information seriously, and are
committed to upholding them, under applicable laws in your place of residence,
which may include the following in addition to the rights you have that were
outlined earlier in this notice:
- Notice and Transparency: Providing you with as much
information as possible on how your information is handled in an easy to
understand and navigate form.
- Risk Assessments: Continually assessing our processes
against new technologies and best practices to minimize risk to your
information.
- Prohibition on Discrimination: Not using your information
to discriminate against you, when it comes to your exercise of your rights
with respect to your information.
- Purpose Limitation: Not using your information for purposes
other than those stated in this notice.
What are cookies and how can you stop them from tracking your activities?
Technologies and tracking tools on our websites allow us to deliver our service
to you and secure, improve and personalize those services and your experience.
As one example, we use cookies. Cookies are small pieces of text sent to your
browser by a website you visit. They help that website remember information
about your visit, which can both make it easier to visit the site again and make
the site more useful to you. SJC uses the following cookies for purposes stated
below. As technologies evolve, the types of cookies may evolve also:
- Functional cookies: to reflect your settings and
preferences in our sites functioning and display
- Tracking cookies: tracking information at a more granular
level
- Targeting cookies: to target users
- Performance cookies: to monitor the technical performance
of our website
You can stop cookies from tracking your activity by changing the settings on
your browser (e.g. Google Chrome, Microsoft Edge, etc.). Tracking protection
options are usually found under the privacy and/or security tabs within browser
settings. Often, the browser options allow you to block all or a subset of
cookies. Please note that if you disallow cookies some features on our websites
may no longer work on your device.
We ask that you keep us informed of any changes to your information. You can
share the changes with us by connecting with our Privacy Offices as directed at
the end of this notice. If you notice that a third party has received inaccurate
details of your information from us, please let our Privacy Officer know. We
will be happy to correct any errors. If we need to verify your information to
ensure we have the most current and up-to-date details to provide you with our
products and services, we will contact you.
We would love to hear your feedback or answer any questions that you may have.
If you have any questions about this privacy notice, please consult our FAQ that
follow the notice. If you cannot find your answer or need to connect with us for
a complaint or other assistance, please reach out to our Privacy Officer at:
Kin-Man Lee
15 Benton Road
Toronto, ON M6M 3G2
Canadaprivacyofficer@stjoseph.com
Tel: +1-905-660-3111