Missing questions from the TTC’s new passenger-audit forms
As part of an apparent shift towards acknowledging its shortcomings, the TTC is inviting riders to come out and Wall Street Journal their most frequently used subway stations. The program, which was unveiled this week by TTC vice chair Joe Mihevc, allows passengers to download and fill out a questionnaire form, the results of which will be presented to TTC staff in a report. The document addresses such crucial questions as “Is there excessive dirt?” and “What do you think you can do as a passenger to improve the safety, quality of ride, and cleanliness of this station?” We felt what was most curious was what was missing. Here, our amendments to the TTC passenger audit questionnaire.
1. How impaired was your TTC operator?
a. Twelfth-step sober
b. Tipsy, but not enough to get charged or anything
c. Merely impaired on doctor-prescribed medication
2. When asked a question (e.g., “Will this bus take me where I’m going?”) how irritated was the TTC employee?
a. Total pushover
b. An understandable level of irritation
c. Blonde Dragon
3. Did your TTC operator find enough time for leisure activities while on the job?
a. Yes, he/she ran out to Country Style for a coffee
b. Yes, he/she took a nap
c. Yes, he/she tried to pick me up
4. How pimped out was your ride?
a. It had a useful bike rack that was totally worth $2 million
b. The seats needed replacing
c. It was pimped out to my exact specifications
5. When should TTC employees behave themselves?
a. Only when a passenger is Twitter savvy
b. Only when a passenger is taking photos
c. Only when a passenger is shooting video for YouTube
![](http://www.facebook.com/sharer.php?u=https://torontolife.com/city/missing-questions-from-the-ttcs-new-passenger-audit-forms/&title=Missing questions from the TTC’s new passenger-audit forms&picture=https://torontolife.com/wp-content/uploads/2010/05/BayviewSubway.jpg&description=[caption id="attachment_27631" align="alignright" width="249" caption="Mind the crap: the TTC wants to hear from riders (Image: Danielle Scott)"][/caption]
As part of an apparent shift towards acknowledging its shortcomings, the TTC is inviting riders to come out and Wall Street Journal their most frequently used subway stations. The program, which was unveiled this week by TTC vice chair Joe Mihevc, allows passengers to download and fill out a questionnaire form, the results of which will be presented to TTC staff in a report. The document addresses such crucial questions as “Is there excessive dirt?” and “What do you think you can do as a passenger to improve the safety, quality of ride, and cleanliness of this station?” We felt what was most curious was what was missing. Here, our amendments to the TTC passenger audit questionnaire.
1. How impaired was your TTC operator?
a. Twelfth-step sober
b. Tipsy, but not enough to get charged or anything
c. Merely impaired on doctor-prescribed medication
2. When asked a question (e.g., “Will this bus take me where I’m going?”) how irritated was the TTC employee?
a. Total pushover
b. An understandable level of irritation
c. Blonde Dragon
3. Did your TTC operator find enough time for leisure activities while on the job?
a. Yes, he/she ran out to Country Style for a coffee
b. Yes, he/she took a nap
c. Yes, he/she tried to pick me up
4. How pimped out was your ride?
a. It had a useful bike rack that was totally worth $2 million
b. The seats needed replacing
c. It was pimped out to my exact specifications
5. When should TTC employees behave themselves?
a. Only when a passenger is Twitter savvy
b. Only when a passenger is taking photos
c. Only when a passenger is shooting video for YouTube
){kind=link}
This is actually good. Thanks.
I guess you will want to add a twitter icon to your website. Just bookmarked the url, but I must complete this manually. Simply my advice.
I think one of the saddest ihgnts about the current thinking at City Hall is the complete lack of perspective. They do not have any comprehension at all about the difference between a few thousand and a billion dollars. Small expenditures are judged to be waste and then held up as everything that is wrong with this City . While I disagree with the initial judgements about what is waste , the fact is that most of the samples that are brought up amount to no more than rounding errors in the budget of the spending party.The TTC should definitely have marked its 90th anniversary. It would have contributed to a feel good atmosphere for the population at large and specifically for the TTC riders. If a party had been held, the feel good aspect would not only apply to those in attendance, but also to people watching it on the news at night. (The ones who would rant about the cost wouldn’t be TTC supporters anyway). The total cost of commemorative advertising and a public reception would be in the thousands of dollars a fraction of a cent for each daily rider and not enough to matter. This also ties into what it means to have a successful City. It is not a place with low taxes , but rather a place where people want to live. Public enjoyment, pride and a sense of belonging are vital components and neglecting these in search of (non-existent) savings causes harm to our City. The current administration still talks of the millions of dollars wasted in the Miller years. However, even with the help of KPMG they cannot actually identify any real examples. A TTC commemoration of its 90th would be a good and, in the true scheme of ihgnts, inexpensive expenditure.