No-reservations policies drive people outdoors, crazy

No-reservations policies drive people outdoors, crazy

That's my queue: customers wait for hours to taste the fare at Guu (Photo by snowpea&bokchoi) 

Capitalizing on one of the more frustrating dining trends, the Globe writes about the no-reservations policies at such restaurants as Guu, Black Hoof and Pizzeria Libretto and how they are resulting in long lineups, rushed dining experiences, annoyed customers and, in some cases, mayhem. TasteTO’s Sheryl Kirby opines that the chaos is a side effect of Toronto’s unsophisticated nature: diners care more about partaking in the latest trend than indulging in quality dining. The sight of teeming masses lined up in sub-zero temperatures may reek of herd mentality, but Michael Sangregorio, the owner of Local Kitchen, says that it’s all part of the fun. “I think people like lineups… People want to eat in busy restaurants.” He also suggests that restaurants (like his) often merit the attention and that reservations are unsuited to the operations of a small restaurant.

As long as the crowds continue to accrue for hours on end, though, we think the important issue is how to deal with them. Guu has already begun doling out hot green tea to those shivering outside. If the queue lasts two hours, though, perhaps sake might be a better choice.

• No-reservations policies invite restaurant chaos [Globe and Mail]