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A fancy Muskoka resort orders its spa workers to hand over their tips (or get out)

Marriott resort in cottage country is forcing some of its staff to give nearly half their gratuities to the hotel—if they don’t, they’ll be fired—which we have to say, seems a little heavy-handed. In a three-page letter obtained by the Toronto Star, Rosseau Muskoka general manager Tony Tamburro lays out the new policy: customers will be charged a 20 per cent gratuity, of which 8.75 percentage points will go to the hotel “to efficiently manage our costs and to remain competitive within the industry.” Forced tip-outs aren’t new (though the cut taken by management in this case seems especially high), but they have been in the limelight this month after Dalton McGuinty showed some enthusiasm for a bill to outlaw the practice. Until such legislation prevents Rosseau from taking a cut, we wonder if spa-frequenting folk will be taking their $450 “Rock, Wind & Water for Two” packages elsewhere. [Toronto Star]

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