The TTC embraces transparency—and (hopefully) punctuality with new scorecards
The TTC has introduced a daily online report card (the next phase in an information blitz that also includes this charmingly low-budget video explaining what the heck is going on at Queen and Spadina). In the scorecards, the agency breaks down the percentage of vehicles that were on schedule the day before and awards itself cheery green checkmarks for hitting its targets. “Since we had [the data], we thought we’d might as well put it up,” the agency’s chief customer service officer Chris Uphold told the Toronto Star. We like the move towards transparency, but this exercise has a whiff of PR about it—the type of calculated, hey-look-we’re-totally-accountable move that Andy Byford previously reached for with his CEO title, monthly reports and scathing letters to employees. Still, if it boosts the chances of buses and trains arriving on time, we’re all for it. [Toronto Star]
