The long-awaited report on customer service on the TTC is coming out today—any minute now, really. Authored by a panel of Toronto notables, the report is expected to recommend a number of operational reforms, as well as a bunch of long-term hiring changes and customer service improvements.
What kind of recommendations are we hoping to see?
• Designated nap rooms. • Uniforms that make drivers invisible to cellphone cameras. • Sobriety. • Bag-resistant seats. (Could get messy.) • Did we mention sobriety? • Totally pimped-out streetcars. • Finally, transfers that drivers can’t write their digits on.
(Image: Neal Jennings)
NEVER MISS A TORONTO LIFE STORY
Sign up for This City, our free newsletter about everything that matters right now in Toronto politics, sports, business, culture, society and more.