The (New) Four Seasons: How Issy Sharp and his flush friends plan to reclaim the haute hotel crown

The (New) Four Seasons: How Issy Sharp and his flush friends plan to reclaim the haute hotel crown

Behind the Scenes at the New Four Seasons

As if competing in Toronto’s suddenly crowded luxury hotel business weren’t stressful enough, the new Four Seasons condo-hotel—which opens October 5 at Bay and Yorkville—has another burden to bear: it’s designed to be the flagship outpost of the 88-location brand. As the last light bulb was being screwed in, we dropped by to find out how the bosses plan to out-luxe the competition. Herewith, a numerical odyssey into the heart of the new Four Seasons.

WORTH OF OWNERS
Bill Gates: $61 billion; Saudi Prince Alwaleed bin Talal: $18 billion; Issy Sharp: roughly $500 million

HOTEL
Cost per night for the Royal Suite: $15,000
Staff to service it: 1 to 15, depending on the pooh-bah
Training time for room attendants: 3 weeks

EMPLOYEES
Total staff: 420
Staff on hand at any given time: at least 210
Languages spoken by staff: 18 (Sindhi, Swahili and Tagalog among them)

LOBBY
Elevators: 26
Pieces in the 30-foot decorative metal screens: 50,000
Frequency of dusting: monthly, via cherry picker
Cost to use the mammoth gum ball machine in the lobby: $0

PENTHOUSE
Price paid for the penthouse condo: $28 million
Size: 9,038 sq. ft.
Number of bedrooms: 3
Outdoor space: 847 sq. ft.

CANCON
Commissioned art pieces in rooms: 1,717

RESIDENCES
Total units: 210
Penthouse staff residence: 680 sq. ft.

GYM/SPA
Staff on hand: 62
Hours of in-house ­training before an aesthetician can touch your face: 240
Number of virtual scenarios to bike, hike or run through: 30
Items available for loan: shoes, socks, T-shirts, shorts

COMFORT FOOD
Age to which children receive milk and cookies at bedtime: 12
Number of cookies per kid: 3

LOOS
Location of TV screens: in mirrors
Silent-close ­toilet seats: 300
Time to close: 8 seconds
Toiletry scent: Vicolo Fiori

COTTONY SOFT
Slippers replaced yearly (taking them is allowed): 11,700
Robes replaced yearly (taking them is not allowed): 100

DIGITAL REVOLUTION
Rooms with an iPad 2: all
Amount charged to guests who take one home: $1,000

DISARM WITH CHARM
Security staff’s essential training: Verbal Judo, a conflict resolution technique that uses chit-chat to defuse aggression

TIFF
Number of chickens sacrificed this year for George Christy’s chicken pot pie party, a TIFF ritual: 120

CAFÉ BOLOUD
Age of the restaurant’s Precambrian Shield floor: 1 billion years
Cost to reserve private 10-person dining room: $0, but the minimum bill for dinner is $1,000

TREATS
Brand of chocolates in the mini-bar: Thomas Haas

( Images: Courtesy of Four Seasons Hotel)