Dear Urban Diplomat: can I get my money back if my LCBO bag broke along with my booze?

Dear Urban Diplomat: can I get my money back if my LCBO bag broke along with my booze?

(Image: smkybear/Flickr) (Image: smkybear/Flickr)
 

Dear Urban Diplomat,

I paid for a couple of large bottles of booze at the LCBO, grabbed the paper bag, and made it as far as the parking lot before the bag broke. Both bottles smashed, and I’m out a hundred bucks. I told the clerk it was the bag’s fault, but he refused to pay up. I want my money back, since I did nothing wrong. Any ideas?
—Can’t Hold My Liquor, Little Portugal

I hate to blame the victim, but you remind me of the woman who famously sued McDonald’s for their scalding hot coffee, which she spilled on herself. Yes, she won a ridiculous sum, but that doesn’t mean she deserved it—and neither do you. One doesn’t recklessly grab a flimsy paper bag of precious liquor but rather cradles it like a newborn. The LCBO has no official policy, but a supervisor will usually offer a replacement when a customer pleads a reasonable case. What constitutes “reasonable” is left to their discretion. If you’re dead set on some recompense, one option is to hit up the HelloLCBO customer service squad at 416-365-5900. They may be willing to fork over a refund, a small part of which you could invest in a stylish canvas bag for future hooch toting.

Send your questions to the Urban Diplomat at urbandiplomat@torontolife.com